Help Center
Read Product Descriptions Carefully
Please read all product details before placing an order. Orders will not be eligible for return or complaint due to misunderstanding.
Avoid Fake or Duplicate Payment Slips
Submitting fake or duplicate payment slips can lead to immediate account suspension and address blocking.
Order Confirmation Is Required
Orders may be confirmed via call or message. Unconfirmed orders may be cancelled.
Avoid Frequent Order Cancellations
Multiple order cancellations may negatively affect your account.
Always Place Orders After Login
Orders placed without logging in cannot be tracked or managed.
Track Orders & Courier Status
Use tracking links to monitor deliveries in your account dashboard.
Respect Support OneStop Dukan Team
Any abusive or inappropriate behavior may result in account suspension.
Policy Acceptance
By using our website, you agree to follow all user guidelines and store policies.
Do Not Place Fake or Test Orders
Fake or test orders are not allowed and may result in account or address restriction.
Provide Correct Delivery Information
Make sure your name, phone number, and address are correct to avoid delivery issues.
Be Available at Delivery Time
Customers must be available to receive the order. Repeated failed deliveries may lead to restrictions.
COD Order Responsibility
Please do not refuse Cash on Delivery orders without a valid reason.
Same Day Dispatch
Place orders before 4 PM for same-day dispatch.
Check Order Comments
See comments to know why an order is cancelled or on hold.
Check Product Before Use
Inspect the product immediately after delivery and report any issue within the given time.
Product Color & Appearance Disclaimer
Product colors may slightly vary due to lighting, screen resolution, or photography.
Order Policy
Orders are processed only after confirmation. We reserve the right to cancel any unconfirmed or suspicious order.
Cash on Delivery (COD) Policy
COD orders are subject to confirmation. Repeated refusal or non-acceptance of COD orders may lead to account or address restriction.
Return & Exchange Policy
Returns or exchanges are accepted only in case of damaged, defective, or wrong items delivered, subject to verification.
Delivery Policy
Delivery timelines are estimated and may vary due to courier, weather, or location-related issues.
Pricing Policy
Prices are subject to change without prior notice. Promotional offers may be modified or discontinued at any time.
Address Blocking Policy
Addresses involved in fake orders, payment fraud, or repeated order refusals may be blocked from future purchases.
Payment Policy
All payments must be made using valid and approved payment methods. Fake or duplicate payment proofs may result in order cancellation, account suspension, or address restriction.
Cancellation Policy
Orders can only be cancelled before dispatch. Once the order is shipped, cancellation requests will not be accepted.
Refund Policy
Refunds will be processed after the returned product is received and inspected. Processing time may vary based on the payment method.
Product Disclaimer
Product images are for illustration purposes only. Actual product color or appearance may slightly vary.
Account Restriction Policy
Any misuse of the platform, fake activity, or policy violation may result in temporary or permanent account restriction.
Limitation of Liability
The store is not responsible for delays or losses caused by third-party courier services.
Shipping Coverage
We deliver across Pakistan wherever the courier company provides shipping services.
Estimated Delivery Time
Delivery typically takes 3–7 working days, depending on your location and courier service.
Cash on Delivery (COD) Shipping
COD orders are shipped after confirmation. Unconfirmed COD orders may be cancelled.
Failed Delivery Attempts
If the courier is unable to deliver due to unavailability or incorrect address, the order may be cancelled.
Order Tracking
Tracking details will be shared once the order is dispatched, where available.
Partial or Missing Items
In case of missing or incorrect items, report the issue within 24 hours of delivery for assistance.
Order Processing Time
Orders are usually processed within 24 working hours after confirmation.
Delivery Delays
Delivery may be delayed due to weather conditions, public holidays, or courier issues. We appreciate your patience in such cases.
Shipping Charges
Shipping charges, if applicable, are displayed at checkout and are estimated. Actual charges may vary depending on the courier company.
Address Accuracy
Customers are responsible for providing complete and accurate delivery details. We are not responsible for delays caused by incorrect information.
Damaged Packages
If the package appears damaged at delivery, please inform the courier and contact our support team immediately.
International Shipping
Currently, we do not offer international shipping.
What payment methods do you accept?
We accept Cash on Delivery (COD), Advance Payment via Bank Account, EasyPaisa, JazzCash, and other e-wallets.
Can I change my payment method after placing the order?
Unfortunately, payment methods cannot be changed once an order is confirmed
Where do you deliver?
We deliver across Pakistan wherever courier services are available. Currently, we do not offer international shipping.
How long will my order take to arrive?
Delivery typically takes 3–7 working days, depending on your location and the courier service.
How can I track my order?
Tracking details will be shared once your order is dispatched. If you have an account on our website, you can also track your order from your Account Dashboard.
What should I do if my package is damaged?
Please inform the courier immediately and contact our support team via WhatsApp or email. We also provide a return and refund policy
Can I change my delivery address after placing an order?
Delivery addresses cannot be changed once an order is confirmed. Make sure to provide accurate details during checkout.
What is your returns policy?
Returns are accepted within 7 days of delivery for damaged or defective items only. Personal preferences or “change of mind” items are not eligible.
How can I contact OneStop Dukan for support?
WhatsApp, Email Registered users can contact us via User Support via Account Dashboard
What if I receive a wrong or incomplete order?
Report the issue within 24 hours of delivery for assistance.
Read Product Descriptions Carefully
Please read all product details before placing an order. Orders will not be eligible for return or complaint due to misunderstanding.
Avoid Fake or Duplicate Payment Slips
Submitting fake or duplicate payment slips can lead to immediate account suspension and address blocking.
Order Confirmation Is Required
Orders may be confirmed via call or message. Unconfirmed orders may be cancelled.
Avoid Frequent Order Cancellations
Multiple order cancellations may negatively affect your account.
Always Place Orders After Login
Orders placed without logging in cannot be tracked or managed.
Track Orders & Courier Status
Use tracking links to monitor deliveries in your account dashboard.
Respect Support OneStop Dukan Team
Any abusive or inappropriate behavior may result in account suspension.
Policy Acceptance
By using our website, you agree to follow all user guidelines and store policies.
Do Not Place Fake or Test Orders
Fake or test orders are not allowed and may result in account or address restriction.
Provide Correct Delivery Information
Make sure your name, phone number, and address are correct to avoid delivery issues.
Be Available at Delivery Time
Customers must be available to receive the order. Repeated failed deliveries may lead to restrictions.
COD Order Responsibility
Please do not refuse Cash on Delivery orders without a valid reason.
Same Day Dispatch
Place orders before 4 PM for same-day dispatch.
Check Order Comments
See comments to know why an order is cancelled or on hold.
Check Product Before Use
Inspect the product immediately after delivery and report any issue within the given time.
Product Color & Appearance Disclaimer
Product colors may slightly vary due to lighting, screen resolution, or photography.
Order Policy
Orders are processed only after confirmation. We reserve the right to cancel any unconfirmed or suspicious order.
Cash on Delivery (COD) Policy
COD orders are subject to confirmation. Repeated refusal or non-acceptance of COD orders may lead to account or address restriction.
Return & Exchange Policy
Returns or exchanges are accepted only in case of damaged, defective, or wrong items delivered, subject to verification.
Delivery Policy
Delivery timelines are estimated and may vary due to courier, weather, or location-related issues.
Pricing Policy
Prices are subject to change without prior notice. Promotional offers may be modified or discontinued at any time.
Address Blocking Policy
Addresses involved in fake orders, payment fraud, or repeated order refusals may be blocked from future purchases.
Payment Policy
All payments must be made using valid and approved payment methods. Fake or duplicate payment proofs may result in order cancellation, account suspension, or address restriction.
Cancellation Policy
Orders can only be cancelled before dispatch. Once the order is shipped, cancellation requests will not be accepted.
Refund Policy
Refunds will be processed after the returned product is received and inspected. Processing time may vary based on the payment method.
Product Disclaimer
Product images are for illustration purposes only. Actual product color or appearance may slightly vary.
Account Restriction Policy
Any misuse of the platform, fake activity, or policy violation may result in temporary or permanent account restriction.
Limitation of Liability
The store is not responsible for delays or losses caused by third-party courier services.
Shipping Coverage
We deliver across Pakistan wherever the courier company provides shipping services.
Estimated Delivery Time
Delivery typically takes 3–7 working days, depending on your location and courier service.
Cash on Delivery (COD) Shipping
COD orders are shipped after confirmation. Unconfirmed COD orders may be cancelled.
Failed Delivery Attempts
If the courier is unable to deliver due to unavailability or incorrect address, the order may be cancelled.
Order Tracking
Tracking details will be shared once the order is dispatched, where available.
Partial or Missing Items
In case of missing or incorrect items, report the issue within 24 hours of delivery for assistance.
Order Processing Time
Orders are usually processed within 24 working hours after confirmation.
Delivery Delays
Delivery may be delayed due to weather conditions, public holidays, or courier issues. We appreciate your patience in such cases.
Shipping Charges
Shipping charges, if applicable, are displayed at checkout and are estimated. Actual charges may vary depending on the courier company.
Address Accuracy
Customers are responsible for providing complete and accurate delivery details. We are not responsible for delays caused by incorrect information.
Damaged Packages
If the package appears damaged at delivery, please inform the courier and contact our support team immediately.
International Shipping
Currently, we do not offer international shipping.
What payment methods do you accept?
We accept Cash on Delivery (COD), Advance Payment via Bank Account, EasyPaisa, JazzCash, and other e-wallets.
Can I change my payment method after placing the order?
Unfortunately, payment methods cannot be changed once an order is confirmed
Where do you deliver?
We deliver across Pakistan wherever courier services are available. Currently, we do not offer international shipping.
How long will my order take to arrive?
Delivery typically takes 3–7 working days, depending on your location and the courier service.
How can I track my order?
Tracking details will be shared once your order is dispatched. If you have an account on our website, you can also track your order from your Account Dashboard.
What should I do if my package is damaged?
Please inform the courier immediately and contact our support team via WhatsApp or email. We also provide a return and refund policy
Can I change my delivery address after placing an order?
Delivery addresses cannot be changed once an order is confirmed. Make sure to provide accurate details during checkout.
What is your returns policy?
Returns are accepted within 7 days of delivery for damaged or defective items only. Personal preferences or “change of mind” items are not eligible.
How can I contact OneStop Dukan for support?
WhatsApp, Email Registered users can contact us via User Support via Account Dashboard
What if I receive a wrong or incomplete order?
Report the issue within 24 hours of delivery for assistance.
